Privacy Policy

Last Updated: 27.12.2025

Albert Chauffeur (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or chauffeur services.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Albert Chauffeur
Registered in the United Kingdom
Operating as a licensed private hire chauffeur service in London

Contact Details:
Email: info@albertchauffeur.com
Phone: +44 207-183-6549
Website: www.albertchauffeur.com

2. Information We Collect

We may collect and process the following personal data:

a) Information You Provide

• Full name
• Email address
• Phone number
• Pickup and drop-off locations
• Flight details (for airport transfers)
• Payment-related information (processed securely via third-party providers)
• Special requests or preferences

b) Automatically Collected Information

• IP address
• Browser type and device information
• Website usage data (via cookies and analytics tools)

3. How We Use Your Information

• Process and manage bookings
• Provide chauffeur services
• Communicate booking confirmations and updates
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

• Contractual necessity – to fulfil your booking
• Legal obligation – compliance with licensing and regulatory requirements
• Legitimate interests – service improvement and fraud prevention
• Consent – for marketing communications (where applicable)

5. Data Sharing

We may share your data with:

• Licensed chauffeurs assigned to your booking
• Payment service providers (secure and compliant)
• IT and hosting service providers
• Regulatory authorities when legally required

All third parties are required to protect your data and use it only for specified purposes.

6. Data Retention

• Booking records: up to 6 years (for legal and tax compliance)
• Marketing data: until you withdraw consent
• Website analytics data: as per cookie retention policies

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at info@albertchauffeur.com.

8. Cookies

• Improve functionality
• Analyse traffic
• Enhance user experience

You can manage or disable cookies via your browser settings. For more information, please refer to our Cookie Policy (if applicable).

9. Data Security

• Secure servers and encrypted connections
• Restricted access to personal data
• Regular system monitoring and updates

10. International Data Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Marketing Communications

You will only receive marketing communications if you have opted in. You may unsubscribe at any time via the link provided in emails or by contacting us directly.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Complaints

If you believe your data has been misused, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

15. Contact Us

Albert Chauffeur
Email: info@albertchauffeur.com
Phone: +44 207-183-6549