GDPR / Data Protection Policy
Last Updated: 27.12.2025
Albert Chauffeur (“we”, “us”, “our”) is committed to protecting the personal data of our customers, partners, and website users. This Data Protection Policy explains how we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Our Commitment to Data Protection
We ensure that all personal data is:
- Processed lawfully, fairly, and transparently
- Collected for specified, explicit, and legitimate purposes
- Adequate, relevant, and limited to what is necessary
- Accurate and kept up to date
- Stored securely and for no longer than necessary
- Processed in a manner that ensures appropriate security
2. Data Controller
Albert Chauffeur is the Data Controller responsible for your personal data.
Contact Details:
Email: info@albertchauffeur.com
Phone: +44 207-183-6549
Website: www.albertchauffeur.com
3. Personal Data We Process
We may process the following categories of personal data:
- Identity data (name, title)
- Contact data (email address, phone number)
- Booking and journey details
- Flight and travel information (for airport transfers)
- Payment-related information (processed via secure third parties)
- Communication records
- Website usage and technical data
4. Lawful Bases for Processing
- Contractual necessity – to provide chauffeur services
- Legal obligation – compliance with licensing, tax, and regulatory requirements
- Legitimate interests – service improvement, security, and fraud prevention
- Consent – for marketing and optional communications
5. Data Subject Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
Requests can be made by contacting info@albertchauffeur.com. We aim to respond within one calendar month.
6. Data Security Measures
- Encrypted data transmission (SSL)
- Secure servers and access controls
- Restricted access to personal data
- Regular system updates and monitoring
- Staff awareness and confidentiality obligations
7. Data Retention
- Booking and transaction records: up to 6 years
- Marketing data: until consent is withdrawn
- Technical and analytics data: as per retention policies
8. Data Sharing and Third Parties
We may share personal data with:
- Licensed chauffeurs assigned to bookings
- Payment processors and IT service providers
- Regulatory bodies where legally required
All third parties are required to comply with UK GDPR and protect personal data appropriately.
9. International Data Transfers
Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions
- Standard contractual clauses
- Secure processing agreements
10. Data Breach Management
In the event of a personal data breach:
- We will assess the risk to individuals
- Notify the ICO within 72 hours if required
- Inform affected individuals where there is a high risk to their rights and freedoms
- Take immediate steps to mitigate the impact
11. Children’s Data
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
12. Staff and Chauffeur Responsibilities
All staff and chauffeurs:
- Are trained in data protection awareness
- Are required to maintain confidentiality
- Access personal data only where necessary for service delivery
13. Complaints and Supervisory Authority
If you have concerns regarding our data handling, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
14. Policy Updates
This GDPR / Data Protection Policy may be updated periodically. Any changes will be published on this page with an updated revision date.
15. Contact Us
Albert Chauffeur
Email: info@albertchauffeur.com
Phone: +44 207-183-6549
